People First Rewards Program Terms and Conditions

PARTICIPATING STORES

1. The People First Rewards Program® (the “Program”) is available through participating Peoples Drug Mart, Peoples Pharmacy locations and any other designated locations as may be determined by Peoples Drug Mart (BC) Ltd. in its sole discretion from time to time.

MEMBERSHIP ENROLLMENT

2. To participate in the People First Rewards Program, a customer must become a Member of the Program. Membership is absolutely free and no initial purchase is required. Simply fill out a People First Rewards Program Enrollment Form accurately, completely and legibly at any participating Peoples Drug Mart store or visit www.peoplesdrugmart.com, complete and print the on-line form, accept the terms and conditions, print it off and bring it into any Peoples Drug Mart. Upon completion, the Member will receive his/her own People First Rewards Card.

3. Only one People First Rewards Card is available per customer.
4. The People First Rewards Card is not a credit card. The People First Rewards Card is the property of Peoples Drug Mart and it may be revoked at any time by Peoples Drug Mart in its sole discretion.

5. Each People First Rewards Member® (sometimes referred to as a “Member”) will be issued a People First Rewards Card that has a unique number ascribed to it and is registered in the Member’s name. People First Rewards Members cannot share their account number and account information with anyone else.

6. People First Rewards Members must advise Peoples Drug Mart immediately of any changes of Personal Information (as hereinafter defined) including name, address, telephone numbers and e-mail address by completing a new People First Rewards® Enrollment Form and submitting it to the Peoples Drug Mart where the card information is held. If Peoples Drug Mart believes that some of its records are inaccurate, it may contact the People First Rewards Member to verify its records. Peoples Drug Mart reserves the right to cancel any People First Rewards Card for which it has incomplete or inaccurate Personal Information and all People First Rewards Points redemptions on that account may be blocked. The submission of false or fictitious Personal Information will result in all the People First Rewards Points accumulated on an account being forfeited.

7. Peoples Drug Mart reserves the right to refuse issuance of a People First Rewards Card to any customer who does not follow the prescribed enrollment procedures.

8. Customers participating in the Program must present their personal valid People First Rewards Card to collect points and earn rewards. Any unauthorized reproduction of the People First Rewards Card may lead to legal prosecution and forfeiture of all People First Rewards Points and membership in the Program.

9. People First Rewards Membership is only available to individuals. People First Rewards membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Peoples Drug Mart, in its sole discretion. People First Rewards Points will not be awarded if in Peoples Drug Mart’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any People First Rewards Points awarded on such purchases will be forfeited. Peoples Drug Mart reserves the right to limit People First Rewards Points awarded with respect to any offer or promotion to reasonable household quantities. If a People First Rewards Member was awarded points for an offer or promotion in which a Member purchased product in excess of reasonable household quantities, the People First Rewards Points awarded as a result of that offer or promotion may be forfeited without prior notice.

COLLECTION OF People First Rewards POINTS

10. To collect People First Rewards Points following enrollment, a People First Rewards Member must make eligible purchases at participating stores using their personal valid People First Rewards Card. The Member’s personal People First Rewards Card must be presented to the cashier at a participating store before the purchase transaction is completed. The original People First Rewards Card must be presented at the time of purchase, no facsimile or just the account number will be accepted. In addition, no People First Rewards Points will be awarded once the transaction is completed.

11. People First Rewards Points will be awarded at the rate of 10 People First Rewards Points for each dollar spent on each separate purchase at participating stores. People First Rewards Points will be calculated by reference to the net (purchase price less discounts) pre-tax total of each cash register receipt. The total People First Rewards Points awarded and reflected on the cash register receipt will be rounded down by the next portion of a dollar spent. Peoples Drug Mart may offer special promotions from time to time offering additional People First Rewards Points on certain products (“People First Rewards Bonus Points”). Such People First Rewards Bonus Points, once awarded, shall form part of the Member’s People First Rewards Card Points balance (the People First Rewards Points and People First Rewards Bonus Points collectively hereinafter referred to as “People First Rewards Points”).

12. Where applicable, People First Rewards Points will be issued for purchases made through delivery service by participating stores, provided that the People First Rewards Member provides the store with his/her personal People First Rewards Card number when the delivery order is placed. The People First Rewards Card must be presented to the driver for verification at the time of delivery.

13. People First Rewards Points will not be issued respecting the purchase of the following items/services: prescriptions, pharmacy services, gift cards and prepaid card products (except Peoples Drug Mart- branded gift cards), wireless phone cards, stamps, Post Office, passport photos, tickets provided by Ticket Ops or any other event ticket provider, bus tickets and passes, products with codeine, cigarettes and tobacco (where sold), lottery tickets, delivery charges (where applicable), bill payments (where accepted), bottle deposits/returns (where accepted), gift with purchases, charitable donations, the People First Rewards Points redemption portion of a transaction, and any other items specified as exclusions from time to time or where prohibited by law. Notwithstanding the foregoing, People First Rewards Points will be awarded when a People First Rewards Member pays for a purchase with a gift card or certificate. However, the Member will not be awarded People First Rewards Bonus Points if he or she uses a gift card or certificate to purchase another gift card or certificate or gift cards and, in the event that People First Rewards Bonus Points are inadvertently awarded, Peoples Drug Mart reserves the right at any time to revoke these points without notice. Peoples Drug Mart reserves the right to add or delete items eligible for People First Rewards Points’ issuance at any time, at its sole discretion, without notice.

14. All People First Rewards Points are shown on the cash register receipt for each purchase when a People First Rewards Card is presented before the completion of the purchase transaction. In the event that People First Rewards Points do not appear on a receipt due to a technical failure, they will be updated on the cash register receipt at a later purchase transaction date. People First Rewards Members may also inquire about their People First Rewards Points balance by contacting their local Peoples Drug Mart.

16. Returns and/or exchanges will be honoured only if the original cash register receipt is presented at the time of the return and/or exchange. On a return and/or exchange the People First Rewards Points will be deducted automatically from the People First Rewards Member’s card number that was used for the original purchase (whether or not the People First Rewards Card is presented at the time of return and/or exchange). The People First Rewards Member will be reimbursed for the purchase price shown on the receipt of the item(s) returned. Upon the return and/or exchange of purchases earned through the redemption of People First Rewards Points, all redeemed People First Rewards Points will be forfeited and the Member will receive the full value of the returned product in the form of a Peoples Drug Mart-branded gift card. Where a return and/or refund transaction is conducted through a program partner, the People First Rewards Member’s points balance will be reduced by the equivalent amount of points issued on the original transaction.

17. All People First Rewards Points totals, as shown on the cash register receipts, will be deemed correct unless otherwise substantiated by the Member by bringing forward evidence satisfactory to Peoples Drug Mart in its sole discretion. Discrepancies must be addressed with the local Peoples Drug Mart within 3 months of the date on which the discrepancy occurred. Peoples Drug Mart reserves the right to restrict redemption or put a “hold” on People First Rewards Points for up to 45 days from the date the points are posted to an account.

19. People First Rewards Points are reduced to zero upon closure of a People First Rewards membership.

20. Upon the death of a People First Rewards Member, the Member’s account will be closed and any People First Rewards Points in the account will be forfeited. People First Rewards Points are not divisible in the case of divorce.

21. Should any People First Rewards Member not acquire People First Rewards Points for 12 consecutive calendar months, the membership will be deemed to be inactive and all accumulated People First Rewards Points will be forfeited. At that time the People First Rewards Card Points balance may be reduced to zero at Peoples Drug Mart’s sole discretion.

Redemption of Points

22. (a) People First Rewards Points may be redeemed for savings rewards off a purchase at participating stores in accordance with the following People First Rewards Points redemption schedule:

Points Required for Savings Reward Value

LAST UPDATED: July 1, 2011, with an effective date of July 4, 2015

 Points Required  Reward Value
 9,000  $10
 20,000  $25
 35,000  $50
 65,000  $100

From time to time, special promotions may be run during which one or more redemption level(s) may temporarily be altered and/or suspended, new redemption levels added or points may be redeemed directly towards the purchase of specific products or services. Promotions may vary from participating store to participating store and from format to format. (b) Peoples Drug Mart may, from time to time, offer supplementary programs or promotions related to the People First Rewards Program (“Related Programs”).

23. In accordance with Federal and Provincial tax legislation, GST, PST, HST and any other applicable taxes are calculated and payable by the People First Rewards Member on the full amount of the purchase price before any reduction for redeemed rewards.

24. A Member’s People First Rewards Points balance will be reduced by the number of points required to obtain the desired point redemption level. Unredeemed People First Rewards Points plus any People First Rewards Points earned in the current transaction, will remain in the Member’s People First Rewards Points account and can be applied to a subsequent transaction.

25. People First Rewards Points can only be redeemed if the required point redemption level is acquired prior to the redemption transaction. An individual People First Rewards Member may not make more than two redemptions, at any reward level, within one day. Only one redemption is available per transaction.

26. When redeeming People First Rewards Points, Peoples Drug Mart will automatically select the maximum eligible People First Rewards Points redemption level available. Alternatively, the People First Rewards Member may select a different eligible redemption level by informing the cashier prior to redemption of People First Rewards Points. In either case, the People First Rewards Member’s account under his/her People First Rewards Card number must have the appropriate number of People First Rewards Points. For example, if the Member has accumulated 22,000 People First Rewards Points, the maximum redemption level available is 22,000 People First Rewards Points.

27. When redeeming People First Rewards Points, the People First Rewards Member may maximize the dollar value of the reward discount. If the People First Rewards Member does not wish to maximize the dollar value of the reward discount, the remaining dollar value associated with the reward discount will be forfeited. For example, if the Member has accumulated 22,000 People First Rewards Points and wishes to redeem all these points on a transaction with a pre-tax purchase price of eligible products of $20.00, then the reduction off the purchase price will be $20.00 and the difference between the $30.00 maximum reward discount and the $20.00 discount (i.e. $10.00) will be forfeited.

28. People First Rewards Points may not be redeemed towards the purchase of the following products/services: prescription drugs, pharmacy services, products containing codeine, gift cards and prepaid card products, wireless phone cards, stamps, Post Office stamps and merchandise, passport photos, tickets provided by Ticket Ops or any other event ticket provider, cigarettes and tobacco (where sold), lottery tickets, bus tickets and passes, delivery charges (where applicable), bill payments (where accepted), bottle deposits/returns, charitable donations, gift with purchases and any other items specified as exclusions from time to time. Peoples Drug Mart reserves the right to add or delete products and services eligible for People First Rewards Points redemption at any time, at its sole discretion, without notice.

30. People First Rewards Points may not be collected or redeemed by any person other than the People First Rewards Member. People First Rewards Members may be required to provide proof of identity when redeeming People First Rewards Points to protect the integrity of the Member’s Points balance. Each People First Rewards Member is responsible to ensure that all Personal Information is correct and up-to-date and Peoples Drug Mart reserves the right to block redemptions where the People First Rewards Member information is inaccurate or incomplete.

31. In case of a lost People First Rewards Card, upon presentation of proper identification, a new Member’s number will be provided to the Member by the participating Peoples Drug Mart store. The accumulated unredeemed People First Rewards Points balance shall remain intact. If a lost People First Rewards Card is found and used by any other person, all People First Rewards Points relating to purchases made by such other person will be credited to the People First Rewards Member’s account. Peoples Drug Mart assumes no liability or responsibility for People First Rewards Points redeemed by any person(s) prior to the notification to the Customer Service Centre that the People First Rewards Card is lost. Any People First Rewards Points redeemed prior to notification shall be at the Member’s risk.

32. Peoples Drug Mart will not be liable or responsible in any manner for any tax consequences which may flow from any participation in the People First Rewards Program by any non-Canadian resident, and where permitted by Peoples Drug Mart, by any corporation, business, charity, partnership or enterprise.

33. From time to time, Peoples Drug Mart may advertise or offer exclusive offers to select People First Rewards Members with respect to which they may redeem People First Rewards Points for items other than a discount reward, or receive other benefits or discounts.

34. People First Rewards Points have no cash value and are not exchangeable for cash. Except as permitted from time to time by Peoples Drug Mart, People First Rewards Points cannot be assigned, exchanged, purchased or given by gift. People First Rewards Points cannot be sold, traded, bartered, rented or otherwise disposed of. People First Rewards Points are void if sold for cash or any other consideration.

35. Reward values are valid for one year after reward points are redeemed for a reward value. When points are redeemed for a reward value, People First Rewards members have 12 consecutive months to use the reward value. Any remaining reward value not used after 12 consecutive calendar months will be forfeited.

PRIVACY OF INFORMATION

36. Peoples Drug Mart shall maintain the privacy, security and integrity of all personal information collected from People First Rewards Members, such as, but not restricted to: name, address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”). This information will be used to credit the correct membership number account, to communicate with the People First Rewards Member, to better understand the People First Rewards Member’s shopping and information needs and to offer the People First Rewards Member relevant information, products, services and rewards to meet those needs. By providing the foregoing information to Peoples Drug Mart, you consent to Peoples Drug Mart using the information for the uses specified herein.

37. On occasion Peoples Drug Mart may collect additional personal information from People First Rewards Members on a voluntary basis through questionnaires or other methods. The People First Rewards membership status of any Member who does not wish to participate will not be affected.

38. Peoples Drug Mart will not give, rent or sell its People First Rewards Member lists to any organization or individual. Peoples Drug Mart will allow limited and secured access to customer information by authorized entities under its strict supervision and/or which are contractually bound to maintain the confidentiality and security of the information solely for the purposes of assisting Peoples Drug Mart in processing customer information.

39. On occasion Peoples Drug Mart may communicate special offers, information and services to People First Rewards Members. Any Member who does not wish to receive these offers may indicate so on his/her enrollment form in the designated area. Alternatively, he/she may advise the local Peoples Drug Mart.

40. Peoples Drug Mart hereby agrees to respect and observe the provisions set forth in The Personal Information Protection and Electronic Documents Act (the “Act”) and any other applicable federal or provincial legislation. To the extent there is additional protection afforded to the People First Rewards Member pursuant to the Act or any other applicable legislation, and same is not set forth herein, Peoples Drug Mart agrees to take such measures to give full effect to such additional protection. For more information on how Peoples Drug Mart respects the privacy of your personal information, please see the Peoples Drug Mart Privacy Code at www.peoplesdrugmart.com.

GENERAL INFORMATION

41. Peoples Drug Mart reserves the right to terminate the Program at any time, by providing 30 days notice in Peoples Drug Mart store flyers and notices posted in participating stores. If events beyond Peoples Drug Mart’s control materially affect Peoples Drug Mart’s ability to operate the People First Rewards Program, the Program may be suspended or terminated without notice.

42. Peoples Drug Mart may restrict, suspend or otherwise alter any aspect of the People First Rewards Program, without notice. Any material changes to these Terms and Conditions will be posted online and a copy of the Terms and Conditions will be made available at each participating store, upon request. The online version of the Terms and Conditions is the governing version. For the most current version of these Terms and Conditions please visit www.peoplesdrugmart.com.

43. The People First Rewards Member’s signature on the People First Rewards Customer Enrollment Form and/or first time usage of a People First Rewards Card constitutes agreement by the People First Rewards Member to all the Terms and Conditions of the People First Rewards Program.

44. Any abuse by a Member of the People First Rewards Program’s privileges, any failure by a Member to follow the Program’s rules, regulations, Terms and Conditions, or any misrepresentation by a Member may, at Peoples Drug Mart’s sole discretion, subject the Member to expulsion from the Program, including forfeiture of all accumulated People First Rewards Points.

45. Upon suspension or termination of the Program for any reason whatsoever, Peoples Drug Mart will have no liability therefore to any Member and is automatically released from all claims by People First Rewards Members in respect of such suspension, termination, forfeiture of People First Rewards Points, redemption of Points or otherwise in respect of such suspension or termination.

46. Every effort has been made to ensure that the information herein is correct. Peoples Drug Mart is not responsible for any errors or omissions.

47. Any waiver by Peoples Drug Mart of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of Peoples Drug Mart as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by Peoples Drug Mart in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.

48. By redeeming People First Rewards Points for rewards, the People First Rewards Member releases Peoples Drug Mart from any and all liability and claims regarding the redemption and use of the reward and any loss or damage caused by goods and services supplied as a reward.

49. Any reference herein to Peoples Drug Mart refers to Peoples Drug Mart (B.C.) Ltd., its affiliates, and the licensed operators of the participating stores, as the context requires.

(c) “Participating Store(s)” means Peoples Drug Mart and Peoples Pharmacy store locations and any other designated locations as may be determined by Peoples Drug Mart (B.C.) Ltd. in its sole discretion from time to time.